General FAQs
- Monthly Platform Updates
- How can I contact support?
- How do I reset my password?
- How can I request training or a refresher of your retailer services?
SmartBar
- Cooler Temperature Alert
- How Do I Recalibrate My Meter?
- What is the FDA watermark? How do I clear an FDA watermark?
- What are the red circles on my draft line?
- No Pour Data Troubleshooting
- How do I change a brand/product?
- What is a PLU?
- What does it mean to "Lock Menu"? How do I use it?
- Remove Readings
- SmartBar Not Loading
- How do I get training for SmartBar?
- V4 BevBox Lines/Dots Down (Turbine Collector)
- How to update Product Information
- How Much Beer Am I Losing In Lines? 2024 Average Calculations
- Negative Inventory Values
- Why does Product Management not show any products?
- What is an exception?
- What to do when Flowmeter is reporting false data?
SmartOrders
- How to prepare for SmartOrders: Pre-Launch Preparation
- How do I get training for SmartOrders?
- What is a Closed Order?
- What is an Incomplete Order?
- Who do I reach out to if an order is not delivered?
- How do I add to an order after it’s been placed?
- What should I do if my order was not delivered?
- Where can I see my order history? (desktop)
- How Do I Update My Mobile Number for SmartOrders?
- How to find SmartOrders
- How do I remove an order that wasn't delivered?
- Placing An Order With Unknown Distributor
- Can you place a order without Sales Rep email?
- Why are product changes not permanent?
- Using SmartOrders with A Noncompliant Distributor (Desktop & Mobile)
- Invoice Capture Tips
- Missing Data On AvT Report
- Isolated Counts
- Why am I not getting recommended orders?
- Responding To An Open Order Email