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Responding To An Open Order Email

When an order is created manually or by invoice capture, if not received after a period of time, the user will receive an email

A user may receive an email, like the one below,  indicating an open order with a Date Placed and when it will be Auto-Closed. 

Use these emails to review the open order and see if

  • The order needs to be marked as received
  • The order should be canceled and resubmitted (via Invoice Capture)
    • A separate email from alerts@beerboard.com would be sent informing the user of what invoice and the reason it wasn't accepted

  • The order is a duplicate and should be canceled after verifying that the products from the associated invoice have been accounted for in the system/order previously marked as received. 
  • The order needs to be rejected/can be autoclosed.

For further assistance with canceling an order, reach out to support with the invoice number you need canceled.