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title: General FAQs | BeerBoard Knowledge Base
description: General FAQs
---
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1. [BeerBoard Knowledge Base](https://support.beerboard.com/knowledge)
2. [General FAQs](https://support.beerboard.com/knowledge/general-faqs)
# General FAQs
- [How to generate the QR code](https://support.beerboard.com/knowledge/how-to-generate-the-qr-code)
- [Monthly Platform Updates](https://support.beerboard.com/knowledge/monthly-platform-updates)
- [How can I contact support?](https://support.beerboard.com/knowledge/how-can-i-contact-support)
- [How do I reset my password?](https://support.beerboard.com/knowledge/how-do-i-reset-my-password)
- [How can I request training or a refresher of your retailer services?](https://support.beerboard.com/knowledge/how-can-i-request-a-demo)
## SmartBar
- [Why is the Yield Tracker not showing the Current Draft List?](https://support.beerboard.com/knowledge/why-is-the-yield-tracker-not-showing-the-current-draft-list)
- [Cooler Temperature Alert](https://support.beerboard.com/knowledge/cooler-temperature-alert)
- [How Do I Recalibrate My Meter?](https://support.beerboard.com/knowledge/how-do-i-recalibrate)
- [What is the FDA watermark? How do I clear an FDA watermark?](https://support.beerboard.com/knowledge/how-do-i-clear-an-fda-watermark)
- [What are the red circles on my draft line?](https://support.beerboard.com/knowledge/what-are-the-red-circles-on-my-draft-line)
- [No Pour Data Troubleshooting](https://support.beerboard.com/knowledge/no-pour-data-troubleshooting)
- [How do I change a brand/product?](https://support.beerboard.com/knowledge/change-brand-faq)
- [What does it mean to "Lock Menu"? How do I use it?](https://support.beerboard.com/knowledge/what-does-it-mean-to-lock-menu-how-do-i-use-it)
- [What is a PLU?](https://support.beerboard.com/knowledge/what-is-a-plu)
- [Remove Readings](https://support.beerboard.com/knowledge/how-can-i-remove-readings)
- [SmartBar Not Loading](https://support.beerboard.com/knowledge/no-data-loading)
- [V4 BevBox Lines/Dots Down (Turbine Collector)](https://support.beerboard.com/knowledge/v4-bevbox-no-data-dots-down)
- [How do I get training for SmartBar?](https://support.beerboard.com/knowledge/how-do-i-get-training-for-smartbar)
- [How to update Product Information](https://support.beerboard.com/knowledge/update-product-information)
- [How Much Beer Am I Losing In Lines? 2024 Average Calculations](https://support.beerboard.com/knowledge/calculating-beer-loss)
- [Negative Inventory Values](https://support.beerboard.com/knowledge/negative-inventory-values)
- [Why does Product Management not show any products?](https://support.beerboard.com/knowledge/why-does-product-management-not-show-any-products)
- [What is an exception?](https://support.beerboard.com/knowledge/what-is-an-exception)
- [What to do when Flowmeter is reporting false data?](https://support.beerboard.com/knowledge/what-to-do-when-flowmeter-is-reporting-false-data)
See less ▼
## SmartOrders
- [How to prepare for SmartOrders: Pre-Launch Preparation](https://support.beerboard.com/knowledge/smartorders-pre-launch-preparation)
- [How do I get training for SmartOrders?](https://support.beerboard.com/knowledge/how-do-i-get-training-for-smartorders)
- [What is a Closed Order?](https://support.beerboard.com/knowledge/closed-orders)
- [What is an Incomplete Order?](https://support.beerboard.com/knowledge/what-is-an-incomplete-order)
- [Who do I reach out to if an order is not delivered?](https://support.beerboard.com/knowledge/who-do-i-reach-out-to-if-an-order-is-not-delivered)
- [How do I add to an order after it’s been placed?](https://support.beerboard.com/knowledge/need-to-add-products-to-your-order-after-its-been-placed)
- [What should I do if my order was not delivered?](https://support.beerboard.com/knowledge/what-should-i-do-if-my-order-was-not-delivered)
- [Where can I see my order history? (desktop)](https://support.beerboard.com/knowledge/where-can-i-see-my-order-history)
- [How Do I Update My Mobile Number for SmartOrders?](https://support.beerboard.com/knowledge/how-do-i-update-my-phone-number-for-smartorders)
- [How to find SmartOrders](https://support.beerboard.com/knowledge/how-to-access-smartorders)
- [How do I remove an order that wasn't delivered?](https://support.beerboard.com/knowledge/how-do-i-remove-an-order-that-wasnt-delivered)
- [Placing An Order With Unknown Distributor](https://support.beerboard.com/knowledge/placing-an-order-with-unknown-distributor)
- [Can you place a order without Sales Rep email?](https://support.beerboard.com/knowledge/place-a-order-without-sales-rep-email)
- [Why are product changes not permanent?](https://support.beerboard.com/knowledge/why-are-product-changes-not-permanent)
- [Using SmartOrders with A Noncompliant Distributor (Desktop & Mobile)](https://support.beerboard.com/knowledge/smartorders-with-noncompliant-distributor)
- [Invoice Capture Tips](https://support.beerboard.com/knowledge/invoice-capture-tips)
- [Missing Data On AvT Report](https://support.beerboard.com/knowledge/no-sales)
- [Isolated Counts](https://support.beerboard.com/knowledge/isolated-counts)
- [Why am I not getting recommended orders?](https://support.beerboard.com/knowledge/why-am-i-not-getting-recommended-orders)
- [Responding To An Open Order Email](https://support.beerboard.com/knowledge/responding-to-a-open-order-email)
See less ▼
- [Bars and Restaurants](https://support.beerboard.com/knowledge/bars-and-restaurants#main-content)
- [SmartBar](https://support.beerboard.com/knowledge/bars-and-restaurants#smartbar)
- [Product Management](https://support.beerboard.com/knowledge/bars-and-restaurants#product-management)
- [Yield Management](https://support.beerboard.com/knowledge/bars-and-restaurants#yield-management)
- [BeerBoard TV](https://support.beerboard.com/knowledge/bars-and-restaurants#beerboard-tv)
- [SmartBar Mobile App](https://support.beerboard.com/knowledge/bars-and-restaurants#smartbar-mobile-app)
- [BeerBoard P@Y](https://support.beerboard.com/knowledge/bars-and-restaurants#beerboard-py)
- [SmartMenus](https://support.beerboard.com/knowledge/bars-and-restaurants#smartmenus)
- [SmartOrders](https://support.beerboard.com/knowledge/bars-and-restaurants#smartorders)
- [Integrations Setup](https://support.beerboard.com/knowledge/bars-and-restaurants#integrations-setup)
- [New SmartBar](https://support.beerboard.com/knowledge/bars-and-restaurants#new-smartbar)
- [BevBox](https://support.beerboard.com/knowledge/bars-and-restaurants#bevbox)
- [Beer Tour](https://support.beerboard.com/knowledge/bars-and-restaurants#beer-tour)
- [General FAQs](https://support.beerboard.com/knowledge/general-faqs#main-content)
- [SmartBar](https://support.beerboard.com/knowledge/general-faqs#smartbar)
- [SmartOrders](https://support.beerboard.com/knowledge/general-faqs#smartorders)
- [Claim Your Brand](https://support.beerboard.com/knowledge/claim-your-brand#main-content)
- [Distributors, Wholesalers, and Suppliers](https://support.beerboard.com/knowledge/claim-your-brand#distributors-wholesalers-and-suppliers)
- [Claim Your Brand FAQs](https://support.beerboard.com/knowledge/claim-your-brand#claim-your-brand-faqs)
- [Suppliers, Distributors, and Wholesalers](https://support.beerboard.com/knowledge/suppliers-distributors-and-wholesalers#main-content)
- [SmartOrders](https://support.beerboard.com/knowledge/suppliers-distributors-and-wholesalers#smartorders)
- [Insights](https://support.beerboard.com/knowledge/suppliers-distributors-and-wholesalers#insights)
- [General FAQ](https://support.beerboard.com/knowledge/suppliers-distributors-and-wholesalers#general-faq)
- [BeerBoard P@Y](https://support.beerboard.com/knowledge/suppliers-distributors-and-wholesalers#beerboard-py)
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