--- title: Cancel an Open Order Placed Through SmartOrders description: Steps to cancel an open order, after it has been placed --- [Skip to content](https://support.beerboard.com/knowledge/canceled-orders#main-content) English Show submenu for translations ![](https://support.beerboard.com/hs-fs/hubfs/BeerBoard%20Logo-2.png?width=200&height=150&name=BeerBoard%20Logo-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://share.hsforms.com/1b6jKgzmvTI-oms75xoTasw3vlv9) [Contact us](https://share.hsforms.com/1b6jKgzmvTI-oms75xoTasw3vlv9) How can we help you? - There are no suggestions because the search field is empty. 1. [BeerBoard Knowledge Base](https://support.beerboard.com/knowledge?hsLang=en) 2. [Bars and Restaurants](https://support.beerboard.com/knowledge/bars-and-restaurants?hsLang=en) 3. [SmartOrders](https://support.beerboard.com/knowledge/bars-and-restaurants?hsLang=en#smartorders) # Cancel an Open Order Placed Through SmartOrders ## Steps to cancel an open order, after it has been placed - [Log into SmartBar, then click the truck icon in the left hand toolbar](https://support.beerboard.com/knowledge/how-to-access-smartorders?hsLang=en) - [Place a new order](https://support.beerboard.com/knowledge/how-to-place-orders-using-smartorders?hsLang=en) using SmartOrders ### If you need to cancel your order after it's placed: 1. Click [Open Orders tab](https://support.beerboard.com/knowledge/open-orders?hsLang=en) & click **View** on the order you want to cancel![](https://support.beerboard.com/hubfs/Knowledge%20Base%20Import/Screenshot%20(967)-png-1.png) 2. Click **Cancel** ![](https://support.beerboard.com/hubfs/Knowledge%20Base%20Import/Screenshot%20(976)-png.png) 3. Click **Yes** to confirm the cancellation of the order, or click No to return to the Order Details page![](https://support.beerboard.com/hubfs/Knowledge%20Base%20Import/Screenshot%20(977)-png.png) 4. Once your order is confirmed as cancelled, an email notification will be sent to the distributor as well as the customer who placed the order, and the customer who cancelled the order.![](https://support.beerboard.com/hubfs/Knowledge%20Base%20Import/Screenshot%20(978)-png.png) The products and quantities in your cancelled order **will not** be added to your inventory Depending on how quickly your order is processed with the distributor(s), **we do not recommend cancelling an order the day before or the day of delivery**. 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